Chief Operating and Chief Pickleball Officer

• Location: 21427 Martin Lane, Pflugerville, TX 78660
• Part-Time or Full-Time
• In-Person Role

Description

Our goal at Pickleland is to build the best facility ever created. As our COO, you will be a critical contributor to help us build the foundation of Pickleland #1 so that we can grow this brand into many locations around the globe. 

You will be responsible for creating a great pickleball experience, deal with vendors and partners, and lead the team towards our desired outcomes. This role requires strong leadership skills, strategic thinking, and a passion for the sport of pickleball.

Key Responsibilities:

• Pickleball
  • Create and oversee implementation of all pickleball programming including open play, tournaments, and leagues.
  • Develop partnerships with brands, and influencers in the pickleball space.
• Vendors
  • Select the right vendors that will enhance the pickleball experience of our facility while keeping costs low.
• Operational
  • Create Operating Manual with SOPs (Standard Operating Procedures) for all tasks to be performed at Pickleland. 
  • Create Employee Handbook.
  • Build marketing strategies to attract new members, corporate events and tournaments.
• Leadership
  • Hire, interview and train the team (front desk, team leads, coaches, etc.)
  • Foster a positive and growth-oriented team environment.Provide employees with supportive and constructive feedback whenever necessary 
• Facilities Management
  • Implement, monitor and ensure adherence to company safety protocols, cleanliness standards, and facility maintenance.
  • Manage inventory, supplies, and equipment, ensuring adequate stock levels and timely replenishment.
  • Evaluate vendors as needed.
• Pickleball activities
  • Oversee court scheduling, tournament planning, and event coordination.
  • Oversee staffing and logistics of tournaments and events.
• Marketing & Sales
  • Promote the facility and create win-win opportunities with other brands, ambassadors and organizers.
  • Bring net-new revenue opportunities such as sponsorships, tournaments, etc.
• Customer Service
  • Ensure we have an NPS of 80+
  • Maintain positive relationships with members, addressing concerns and feedback promptly and professionally.

Qualifications:

• 2+ years of playing pickleball
  • Deep knowledge of pickleball rules, regulations, and industry trends.
• Strong business acumen, capable of making effective decisions to further the overall business goals.
• Bachelor’s degree in Business Administration, Sports Management, or a related field (preferred).
• Minimum of 3 years of management experience in a recreational or sports facility setting.
• Proven leadership and team management skills.
• Strong financial management skills
• Excellent written and verbal communication and interpersonal abilities.
• Customer service oriented.
• Create and maintain connections with local businesses, pickleballers and potential partners.
• Proficient in Google Suite, Slack, and facility management software

Physical Requirements:

• Ability to sit or stand for extended periods.
• Capable of lifting up to 25 pounds occasionally.
• Bending, Stooping, Lifting, Pulling occasionally.
• Capacity to work for extended periods in noisy environment.

Compensation

• Flexible compensation plans with an opportunity for profit-sharing

Job Perks

• Free Pickleland Membership.
• Inclusion as part of our founding team on company materials.

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If this role sounds like a great fit to you, please apply here.