Happiness Coordinator (Front Desk Staff)

• Location: 21427 Martin Lane, Pflugerville, TX 78660
• Part-Time or Full-Time
• In-Person Role

Description

Come help us build Pickleland! 

Our goal is to become the best pickleball facility ever. As the Happiness Coordinator, you will be in charge of creating a delightful customer service experience from the moment a customer walks in the door. 

Pickleland offers a fun and active work environment, competitive compensation, and opportunities for growth and development. If you are passionate about customer service and have a love for pickleball, we encourage you to apply for this exciting role.

Responsibilities

• Provide awesome customer service
  • Greet and welcome members and guests in a warm, friendly and professional manner.
  • Answer phone calls and in-person inquiries and/or address complaints.
• Operations
  • Manage the front desk, including cash handling, point-of-sale transactions, and inventory with direction from management
  • Process membership registrations, court reservations, cancellations/refunds, and facility rentals.
  • Assist with administrative tasks, such as filing, data entry, and record-keeping.
  • Promote other services of the club, such as coaching, pro shop merchandise, and special events.
  • Work special and private events as needed, helping with vendor/catering setup and teardown.
• Organization and Cleanliness
  • Maintain a clean and organized front desk area.
  • Clean all surfaces, bathrooms, and courts frequently as needed but no less than once per shift.
  • Process deliveries and manage the distribution of messages.
  • Restock merchandise and supplies.
• Safety
  • Ensure visitors’ adherence to all facility policies and procedures.
    • Ensure liability waivers are completed by all visitors prior to entering the facility.
  • Write incident reports for accidents and injuries and communicate them to the appropriate personnel.
• Fun
  • Sub-in for pickleball when there are not enough people at the facility.
  • Oversee open play and coordinate level play.
  • Come up with creative ideas to make Pickleland even better.
  • Delight our customers – Go the extra mile to make someone’s birthday that much more special, make someone feel extra welcome.
  • Help develop Pickleland’s online and social media presence.

Qualifications:

• Must love pickleball 🙂
• Familiarity with the game, rules, and customs of Pickleball. 
• Outgoing and friendly personality.
• Strong verbal and written communication skills.
• High school diploma or equivalent.
• Strong customer service orientation.
  • Can you put yourself in the shoes of an avid pickleballer who plays daily and also in the shoes of someone who is playing for the first time? 
• Proficiency with Google Suite (Gmail, Google Docs)
• Ability to multitask and work in a fast-paced environment.
• Dependable and reliable.
• Great at remembering names and faces
• Successful completion of a background check may be required
• [Bonus] Familiarity with court scheduling software (such as CourtReserve, PodPlay, etc)
• [Bonus] CPR certified
• [Bonus] TABC (Texas Alcoholic Beverage Commission) certification 

Physical Requirements:

• Ability to sit or stand for extended periods.
• Capable of lifting up to 25 pounds occasionally.
• Bending, Stooping, Lifting, Pulling occasionally.
• Capacity to work for extended periods in noisy environment.

Work Schedule

• Available to work variable shifts from: 6am-11pm, 7 days a week
• Full-time is 35-40 hours a week
• Part-time is 15-20 hours a week

Compensation

• $10-12/hr 
• Discretionary bonuses available 
• Free Pickleland Membership to play after work or on days-off if you work 20+ hours per week

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If this role sounds like a great fit to you, please apply here.