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- Location: 21427 Martin Lane, Pflugerville, TX 78660
- Full Time
- In-Person Role
Description
Come help us build Pickleland!
Our goal is to be the best pickleball facility ever created. As the Team Lead, you will be in charge of creating a delightful customer service experience.
Pickleland offers a fun and active work environment, competitive compensation, and opportunities for growth and development. If you are passionate about customer service and have a love for pickleball, we want you to join our team!
Responsibilities
- Hire and develop front desk staff to be proficient in all things Pickleland – including culture, customer service, use of applications and software to run and maintain the facility.
- In charge of staff scheduling – making sure that all shifts are covered
- Ensure high membership retention
- Promote other services of the club, such as coaching, pro shop merchandise, and special events.
- Create an awesome customer service experience
- Ensure high retention of staff
- Cover front desk duties when necessary.
- Manage staff including scheduling, conducting performance reviews, training, coaching and resolving employee concerns.
- Collaborate with management on personnel decisions and issues as needed. Ensure staff, members, and visitors adherence with all facility policies and procedures.
Qualifications
- Must love pickleball or have the curiosity to learn more about it!
- [Bonus] Knowledgeable with pickleball rules and gear.
- Strong leadership abilities and empathy. High school diploma or equivalent required, college degree preferred
- Outgoing and friendly personality with strong verbal and written communication skills.
- Strong customer service orientation.
- Proficient in Google Suite, Slack, and facility management and shift scheduling software
- Ability to multitask and work in a fast-paced environment.
- Dependable and reliable.
- Successful completion of a background check may be required
- [Bonus] Familiarity with court scheduling software (such as PodPlay, CourtReserve, etc)
- [Bonus] CPR certified
- [Bonus] TABC (Texas Alcoholic Beverage Commission) certification
Physical Requirements
- Ability to sit or stand for extended periods.
- Capable of lifting up to 25 pounds occasionally.
- Bending, Stooping, Lifting, Pulling occasionally.
- Capacity to work for extended periods in noisy environment.
Work Schedule
- Available to work variable shifts from: 6am-11pm, 7 days a week
- Full-time is 35-40 hours a week
- Part-time is 10-20 hours a week
Compensation
- $10-12/hr
- Discretionary bonuses available
- Free Pickleland Membership to play after work or on days-off if you work 20+ hours per week
If this role sounds like a great fit to you, please apply here.