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PRIVACY

Privacy
policy.

Plain-English version: we collect the minimum needed to run the club, never sell your data, and you can request deletion anytime.

Questions? Read the full policy →
Players shaking hands over the net at Pickleland
WHAT TO EXPECT

The TL;DR.

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What we collect

Name, date of birth, address, phone, email, DUPR rating + match history, plus website usage data. Payment info is handled securely by Stripe — we never store it.

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What we don't do

We never sell your personal data. Your text-messaging opt-in and consent are never shared with third parties.

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Your rights

Access, update, export, or delete your data anytime — just email our Data Protection Officer at dpo@pickleland.com.

THE DETAILS

The full policy.

At Pickleland LLC, we prioritize your privacy and are committed to safeguarding your personal data. This policy outlines how we collect, use, and protect your information. We value transparency in our data practices and aim to provide you with clear and concise information about your rights and our obligations.

  1. 01

    Data Collection

    Personal Information: We collect personal data such as your name, date of birth, home address, phone number, email address, and DUPR (Dynamic Universal Pickleball Rating) rating, along with any relevant match history, when you register for classes, events, memberships, or other services at our facility located at 21427 Martin Lane, Pflugerville, TX 78660 or future facilities. This data is essential for communication, service provision, and enhancing your experience.

    Payment Information: Your payment details, including credit/debit card or ACH information, are processed securely by our third-party payment processor (Stripe/CardPointe). We do not store or have direct access to your payment information.

    Website Data: When you visit or log into our website, we use cookies and similar technologies to collect certain information about your visit. This includes (i) Usage Data (Information about how you use our site, such as pages visited, time spent on pages, and links clicked.) (ii) Device Information (Details about the device you use to access our site, including IP address, browser type, and operating system.) and (iii) Personal Data (If you provide it, we may collect information such as your email address, phone number, or other contact details). We may also combine this information collected automatically with other data we receive from third-party sources, such as data providers and marketing partners, to create a more complete profile of you. We then use this profile to communicate with you, including providing personalized advertising and promotional content based on your interests and browsing behavior. You may opt out of this at any time.

    By continuing to use our website, you consent to our use of cookies and similar technologies as described in this policy. You can manage your cookie preferences at any time, including opting out of targeted advertising, by visiting https://app.retention.com/optout.

  2. 02

    Purpose of Data Collection

    We collect your data for the following purposes:

    • •Confirming registrations and bookings.
    • •Sending class, tournament, event reminders and notifications.
    • •Informing you of new services or offerings that may interest you.
    • •Responding to your inquiries and providing customer support.
    • •Personalizing and enhancing your experience at our facility.
  3. 03

    Legal Basis for Data Processing

    We collect and process data when necessary, using lawful and fair means with your consent or as implied by your continued use of our services. We adhere to data minimization principles, collecting only the data relevant to the purposes outlined. You retain the right to withdraw your consent at any time.

  4. 04

    Data Sharing and Disclosure

    No Sale of Data: We do not sell your personal data to third parties. We may share your information to comply with legal obligations, prevent fraud, or protect public safety.

    Event Partners and Sponsors: Depending on the event you take part in, we may share your information with the partners or sponsors associated with that event.

    SMS Privacy Policy:

    • Service Providers: We may share your personal data with third-party service providers who assist in delivering SMS services, including platform providers and phone companies. These parties are restricted from using your data for any purpose unrelated to providing the SMS service. Please note that standard text message rates may apply based on your mobile carrier’s plan.
    • Affiliates: We may disclose personal data to our affiliates or subsidiaries, but they will be bound by this Privacy Policy in their use and disclosure of your data. Text messaging opt-in data and consent will not be shared with any third parties.
  5. 05

    Your Privacy Rights

    You have the right to access, update, export, or request the deletion of your personal data at any time. To exercise these rights, please contact our Data Protection Officer.

  6. 06

    Compliance and Security Measures

    We comply with all applicable data privacy laws, including GDPR, and employ stringent security measures such as encryption and tiered-access controls to protect your data. We regularly review and update our security practices to ensure ongoing data protection.

  7. 07

    Contact Information

    For any privacy-related questions, concerns, or requests, please contact our Data Protection Officer at dpo@pickleland.com or by mail at Pickleland LLC, 21427 Martin Lane, Pflugerville, TX 78660. We are committed to addressing your concerns promptly.

  8. 08

    Policy Updates

    This Privacy Policy was last updated in June 2026. We may revise this policy from time to time, and any changes will be posted with the updated date.